About Us

West Chiles
West Chiles Owner/Manager of Chiles Propane Heating and Cooling
Growing up in the petroleum business, West knew he wanted to carry on the Chiles family legacy and earned his Bachelor of Science Degree from Western Michigan University in Petroleum Distribution. West continues to be on the cutting edge of the industry. He is a Member of Benchmark Propane Council, Tennessee Propane Gas Association, and the National Propane Gas Association. West and his wife Teresa have two adorable Labs, Bella and Reese.

Our company began in 1946 when West’s grandad, Ben Chiles, returned to Pulaski, Tennessee after World War II and purchased a small Texaco service station.

Looking back, it's clear today that the station was where our 66-year tradition of commitment and service to our customers was born and nurtured. Ben was very successful and a sought-after dealer by companies supplying motor fuel and lubricants. Over the years, the business expanded, and Ben moved to larger facilities.

Today, Chiles Propane Heating and Cooling is a dedicated energy marketer committed to building trusting relationships with residential customers in southern  middle Tennessee and industrial customers throughout the southeast U.S., empowering customers with centralized accessibility to gas sales, installation, HVAC needs, repair and emergency services.

Many companies come and go; Chiles Propane Heating and Cooling is a secure, stable company and part of a long family tradition.

Our Story

Our company began in 1946 when West’s grandfather, Ben Chiles, returned to Pulaski, Tennessee after World War II and purchased a small Texaco service station.

Looking back, it’s clear today that the service station was where our 67-year tradition of commitment and service to our customers was born and nurtured. Ben was very successful and a sought-after dealer by companies supplying motor fuel and lubricants. Over the years, the business expanded, and Ben moved to larger facilities.

Founder Ben Chiles with his grandson, West, taken in front of the original Texaco station.  West was two years old.On June 1, 1971, Ben and oldest son, Bruce, purchased a small Phillips 66 wholesale distributorship (oil marketer) and formed Chiles Oil. Bruce had received his Master’s Degree in Business Administration at Emory University in 1969 and worked with Olin Corporation's Aluminum Division in Hannibal, Ohio, for 18 months before joining the family business.

For a number of years, Chiles supplied service station dealers, Mom & Pop grocery stores, local commercial businesses, and industry and farm accounts. In 1975, Chiles purchased Carlton Oil Company in Columbia, TN; in 1986, Chiles purchased Gordon Oil Company; and in 1989, Arnold Oil Company was added to the Chiles business family.

Chiles Oil had tremendous growth and was a leader in the oil industry in lower middle Tennessee. On October 1, 1985, Chiles' purchased its first convenience store and formed Chiles Enterprises, later adding another convenience store and full service station in 1987.
In 1989, Chiles Oil joined Pacific Pride, a fleet fueling franchise supplying commercial accounts 24 hours a day 365 days a year. Chiles Oil was one of the few franchisees east of the Mississippi and the first in the southeast U.S.

West Chiles knew he wanted to carry on the family legacy, and in 1990 received his Bachelor of Science Degree in Petroleum Distribution from Western Michigan University. In the early 1990s, West took the company in another direction, serving commercial and industrial accounts with propane.

In the late 1990s, West expanded the propane division to serving residential customers, forming Chiles Propane, LLC.  The company’s base is providing a secure propane supply year-round for residential and commercial users without the usual irritation of price gouging and delayed or canceled deliveries during cold winter months or adverse weather conditions.

In 2009, Chiles again expanded, and now also installs and services heating, ventilation and air conditioning (HVAC).  In 2012, Chiles became a Carrier Dealer, which allows customers the ability to one-stop shop for all of their summer and winter comfort needs. 

Whether it's HVAC installation and repairs, propane sales and installations, fireplace logs, or on-demand water heaters, Chiles can meet your family's and your business' comfort needs all year long.

While growing up, West worked at his grandfather’s service station or at the plant with his parents after school. He loved to work at the service station and would run out to greet customers as they pulled up for gas. 

As West says, those days were the days of full service at gas stations, when  “Fill’er up” meant just that.  West knew to take care of not only the gas, but also the tires, water, oil, windshield, and air filter. For the customer’s safety and the vehicle’s reliability, those were the basics and were standard with every fill-up.

"We're old fashioned," West says today. "At Chiles Propane Heating and Cooling, we believe customers appreciate full service and are happy to be unexpectedly surprised when they receive it. We serve our customers' needs just like my Grandfather Ben did when he took care of your father's or grandfather's 1965 Chevy truck or helped you squeeze a few more miles out of the family car."

Today, when you buy from Chiles Propane Heating and Cooling, rest assured that you also receive full service.

• Do you check your oil with every fill-up?
• Do you know how much air pressure should be in your tires?
• Do you know when to change you air filter? 

These are the little things that count, and that contribute to the safely and reliability of your car.

Your propane system, central heat and air, and appliances are no different.  Maybe it's time for an old-fashioned full-service inspection of the little things. When you buy from Chiles Propane Heating and Cooling your comfort is guaranteed, because we still believe in full service, every time.

Today, Chiles Propane Heating and Cooling is a dedicated energy marketer committed to building trusting relationships with residential customers in southern  middle Tennessee and industrial customers throughout the southeast U.S., empowering customers with centralized accessibility to gas sales, installation, HVAC needs, repair and emergency services.

Many companies come and go; Chiles Propane Heating and Cooling is a secure, stable company and part of a long family tradition.

Contact & Directions

Chiles – Pulaski
902 West College
Pulaski, TN 38478
Toll-free: 1.800.294.9827
Office: 931.363.5562
Fax: 877.229.6159

Chiles – Franklin
Toll-free: 1.800.294.9827
Office: 615.595.1440


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